Privacy Policy
 

Effective Date: 6/1/2026
Business Name: Bug Buddy
Website: www.413bugbudd.com

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Bug Buddy respects your privacy. This Privacy Policy explains how we collect, use, and protect information submitted through our website, contact forms, service plan signups, and related customer communications.

 

Information We Collect

When you use our website or sign up for service, we may collect information such as:

• Name

• Email address

• Phone number

• Service address

• Billing information

• Property access instructions

• Gate codes or entry notes

• Pet information

• Areas of the property to avoid

• Service preferences or notes

• Information submitted through contact forms or checkout forms

 

We may also collect basic website usage information, such as pages visited, browser type, device type, and general location data through Wix or other website analytics tools.

 

How We Use Your Information

Bug Buddy may use your information to:

• Set up and manage your service plan

• Process payments and subscriptions

• Communicate with you about service visits

• Respond to questions or requests

• Understand property access needs

• Improve our website and customer experience

• Send service-related updates, confirmations, or notices

• Maintain internal business records

 

We do not sell your personal information.

 

Payment Information

Payments made through the website are processed through Wix and/or its approved payment providers. Bug Buddy does not directly store full credit card numbers or complete payment credentials.

 

Service Information

Because Bug Buddy provides property-based service, we may collect information related to your property, access instructions, pets, gates, sensitive areas, gardens, ponds, chickens, bees, or other details needed to safely and effectively perform service.

 

Customers are responsible for providing accurate and updated property access information.

 

Sharing of Information

Bug Buddy may share information only when necessary to operate the business, such as with:

• Website hosting and payment processing providers

• Scheduling, email, or customer management tools

• Contractors, employees, or service providers helping perform Bug Buddy services

• Legal, regulatory, or compliance authorities if required

 

We do not sell customer information to third parties.

 

Cookies and Website Tracking

Our website may use cookies or similar tools through Wix or third-party services to help the site function, understand website traffic, and improve user experience.

 

You can adjust cookie preferences through your browser settings.

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Data Security

Bug Buddy takes reasonable steps to protect customer information. However, no website, payment system, or electronic transmission is completely secure. Customers use the website and submit information at their own risk.

 

Customer Choices

You may contact Bug Buddy to request updates or corrections to your contact information. You may also cancel service according to the applicable cancellation policy.

 

Children’s Privacy

Bug Buddy’s website and services are not intended for children under 13. We do not knowingly collect personal

information from children.

 

Changes to This Policy

Bug Buddy may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

 

Contact

For questions about this Privacy Policy, contact:

Bug Buddy
Email: customerservice@413bugbudd.com
Phone: 413-284-2833
Service Area: Serving the Berkshires and Pioneer Valley